While they seem a minuscule part of the business, a shipping courier is what connects your finished products to its intended consumers. Timely and safe arrival of goods will affect customer satisfaction and B2B partnerships. Unfortunately, shipping merchandise can be one of the most difficult operations for any small business that is bound by limited resources. Weak or no planning can lead to business owners overpaying or getting a poor cost-value trade-off. To add insult to injury, a poor shipping courier service can also lead to volatile sales and low customer retention rates if the company cannot guarantee timely and cost-effective delivery of merchandise to customers.
Customers order stuff at different times of day and night, so your courier should also be available at any time to pick up and deliver the goods. When hiring courier services for your business, make sure the courier can be easily contacted for expedited package deliveries. If they tell you “No” and give you different reasons as to why they couldn’t pick up the phone or drive to your business address to pick up and deliver packages, consider bringing your business to another provider.
Weight and Size Restrictions
Small business shipping needs come in all shapes and sizes, from a 120-lb fridge to a 60-inch flat screen. The orders that go through your business and are in need of delivery to customers must comply with the size and weight capacity of your courier service otherwise they cannot transport it safely and cost-effectively. Of course, this isn’t much of a fuss for law firms sending out packages the size of an A1 envelope, yet is obviously problematic for businesses that deliver furniture and appliances of massive sizes.
Hiring courier services won’t do much good for your sales and revenue if you don’t actually know if the packages do arrive to where they need to go. If it’s a Schrodinger’s cat type of scenario wherein your package may or may not have been delivered, the certainty of which remains unknown until eventually a customer calls to complain, then ask for a proof of delivery or a receipt of some sort. Many courier services also utilize tracking software nowadays to make it easier and more convenient for both the business and their clients to track the whereabouts of the merchandise.
Low Cost, High Value
Because your small business shipping needs will continue on for as long as your company remains operational, your courier services should be tailored to a low-cost, high value pricing model. Avoid solely choosing a courier provider based on the upfront costs as the cheaper ones don’t always mean the most cost-effective service. If you would like to learn more, there are more resources available at Flagship Courier Solutions.